At the same time, you can return online purchases within 40 days from the order date. However, confusion creates when you lose a receipt or plan to return a gift.
This return policy highly favors people who are unhappy with the purchase and want an exchange or refund. In this article, we have explained Marshalls return policy to get a hassle-free refund.
What Is Marshalls Return Policy - How It Works
Marshall 30-Days Return Policy
With Marshalls 30-day return policy, you can get a refund in the original form of payment. The only refund will be in-store credit if you return items after 30 days.
Returning Items Without Receipt
If you have lost the receipt or do not have any specified payment proof, you can still return items to Marshalls, but the refund will be useful for exchange as a store credit. However, keeping the receipts and other payment confirmation emails is advised to make the return process easier.
With the store credit, you can buy any other suitable item from the store.
Marshall Holiday Return Policy
Marshalls offer a special holiday return policy under which if you have purchased merchandise between September 10 to December 24, you can return them till January 25.
The next return date will be from December 26.
Return Policy For Worn or Used Items
Marshalls have a strict policy for returning worn or used clothes. You can’t usually return such items that appear damaged, worn, or used.
Wondering how to return items at Tillys? Read our detailed guide to learn Tillys return policy.
What Is Marshall's Return Policy For Online Purchases
Under the fair Marshalls return policy, the period for returning online purchased items is 40 days. These items can be returned to the store by visiting the local store or by mail.
Bring the original receipt or show the confirmation email to return items in-store. The packing slip is also a receipt you can use for this purpose.
However, attach the return shipping label to the package if you want to send items back to the store via mail. There will be a deduction of $9.99 as a shipping and handling fee.
You will get a refund or exchange within 10 to 14 business days. It is recommended to return items directly to the store to avoid additional charges and any trouble.
What You Can’t Return to Marshall
There are a few modifications in the return policy for items the store doesn’t get back.
- Gift cards that can’t be returned.
- Beauty purchases, if they seem used or opened, you won’t be able to return them.
- The same is for handbags that cost more than $499.99 and are not eligible for return.
- Merchandise costing over $1000 is not eligible to return at the store.
- Undergarments and swimwear are eligible for return for 30 days, but it is necessary to have the original price tag.
- You can’t return long occasion gowns at the store.
- The items you purchased on the final sale can’t be returned; to sell them, you can visit any other online store, such as eBay.
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FAQs
Can I return Marshall's items to the TJ Maxx store?
The merchandise you purchase from Marshalls can only be returned to the Marshall store. You do not need to visit the store from where you have purchased the item but can return any nearby Marshalls store.
How long does it take to get an exchange or refund?
Returning items direct to the store will complete the process earlier, and you will get a refund within a few days in your bank account. However, returning items by mail can prolong the refund to 10 to 14 business days.
Final Thoughts
Going through the Marshalls return policy before purchasing any item is essential to avoid any issues. But as Marshalls offer a lenient return policy, you rarely face difficulty returning some items that are used or have passed the 30 days given limit. However, keeping the labels and original packing will also help in a quick refund.
