Not that it's rocket science or anything, but some details aren't clearly stated on their main page. If you've ever woken up the day after a shopping spree feeling guilty, don't worry.

We have you covered with the complete guide. Read on to learn about Tilly's pay-upon-return and no-receipt policies.

Tillys Return Policy - All The Hidden Facts

Founded on the principles of an active and friendly lifestyle, Tilly's is a major specialty merchandiser of everyday men's, women's, girls, and boys ' clothes, footwear, and other accessories.

Tillys Return Policy

Within 60 days after purchase, Tillys welcomes returns on full-priced merchandise. The product must be brand-new, undamaged, and with all tags and packing.

The product must be unopened, in sellable condition, with all the original tags and packing intact, for a return to get accepted. Despite appearances to the contrary, many items are non-returnable and are rejected by shops.

If you intend to buy at Tillys soon, you can relax knowing that we did the research for you and can address many questions about the retailer's return policy.

The Online Method Of Returning An Item

  1. Verify that the item you want to return is returnable.
  2. Visit their website and open the return page.
  3. Choose the appropriate button to return an item or a gift and proceed as directed.
  4. You'll need to print out a return label.
  5. Please remember that around $7 will be taken out of your refund to cover the return label cost.
  6. You may ship the returned package with the original purchase and return labels. Use a regular mailbox, collection box, postal courier, or post office to send your parcel.

The In-Store Return Procedure?

Follow these steps to return an item to a Tillys location near you:

The In-Store Return Procedure
  1. Verify the return policy before purchasing.
  2. Check out the shop finder to locate a Tillys near you.
  3. Remember that Tilly's return policy requires a refund receipt to be processed.
  4. You must attach the slip with the returnable item and send it to the store for a refund.

Can You Return Something To Tilly's Without A Receipt?

You may receive your money back in the same mode of payment you used, but only if you save the receipt. Tillys does not receive returns without having an original receipt, per the company's return policy.

They will provide a replacement receipt upon request if you happen to misplace the one from your online transaction. If you lose the receipt for an item you bought in-store, you may get an equivalent replacement or credit to your account.

If you want to return an item without a receipt, you'll need to provide the participant's name, cell number, and address.

What About Returning Things Without Tags?

Items without original price tags or packaging are not returnable. Please save all packaging and labels until you are certain you will keep the item.

What About Returning Things Without Tags

Do They Accept Returns On Opened Boxes?

According to the Store return policy, unopened boxes are returned for a full refund or exchanged for a different size. Everything must be in its original, resalable condition and packaging. Only unopened products in their original packaging are acceptable for returns.

Do You Have To Pay Anything To Return Your Item?

Rather, Tillys often charges $7 for a return label. This charge is being temporarily suspended because of the outbreak of the COVID virus. Maybe not for too much longer.

What Are Some  Exceptions?

Only an exchange or store credit is issued for items returned in-store that were originally purchased through PayPal, Afterpay,  or Amazon Payments. The following categories have special return policies:

  • Snowboards
  • Surfboards
  • Paddleboards
  • Snowboard boots
  • Bicycles

The products purchased on Tilly's website are not returnable in retail locations. You may send them in online. Shoes sent back in their original box with tape or a mailing label is unacceptable. To sum up, you can't use the original box for your shoes as a return box.

What Is Tilly Exchange Policy?

It is really bad that you can't exchange things you buy online. If you'd like a different product, you'd have to send the one you ordered back and make a new purchase. You may also return it to a local shop if you choose.

If Tilly's shops are closed, you shouldn't worry. Exceptional measures are required in extreme times. A 30-day return/exchange window begins when the store closest to you opens.

What About Tilly Refund Policy?

The store's policy on selling products is quite clear: you will only get shop credit. However, you must submit your request for a refund (less shipping costs) within sixty days of receiving your full-priced item. Tilly's return policy is that customers are responsible for paying return shipping costs.

Extended Return Policy During The Holidays Offered By Tilly's

Tilly's also offers a longer return policy for Christmas season purchases. If you want to return any purchased items bought in November or December, you may have until the 15th of the following year. Please note that Tilly's standard return policy applies to returns made after the holidays.

Can You Return A Product Bought Using A Gift Card?

You may get a complete refund for unused gift cards returned less than 60 days after purchase. People who ask for cash back will get store credit.

Can You Return Products Bought Online At A Tilly's Store?

Online purchases that adhere to the return policy criteria are returned at any Tillys location. Taking your online purchase back to a brick-and-mortar shop has never been simpler. Bring the item, the original receipt, and the debit or credit card used to purchase any Tillys location.

All Afterpay, PayPal, and Amazon purchases are returned online and refunded to the original payment method. Returns made in-store using Afterpay may only be refunded or exchanged for the same amount. Items paid for on Amazon or PayPal are returned to Tilly's shop for a refund or store credit.

What Are The Final Sale Items?

Tillys has great bargains now and then, so make sure you check it out. Remember that things purchased at these prices are often non-refundable. You may get an excellent price on anything, but if you buy it, you'd better be sure you want to keep it forever.

When Will You Get The Money Back?

Only the original credit card used to make the purchase will get a full refund. When the store gets the item, they will provide a refund.


This article detailed the procedures and rules customers may follow to return or exchange things purchased from Tillys.

However, some exceptions are there in some cases. You have sixty days from the date of purchase to return a product purchased in a store or online. Certain conditional aspects might change, such as the exemption for label expenses.

You must ensure that you are up to date on any protocols they want of you in the future. For that, you can keep following the dailyfunflicks regularly.