Return Policy At Victoria Secret

Victoria's Secret is a popular lingerie brand that sells bras, panties, and other garments designed to make women feel beautiful. The company has been around since 1977, when its founder, Roy Raymond, opened the first store in Palo Alto, California. Since then, it has grown into a large chain with more than 1,400 stores worldwide.

The company's products are sold exclusively in its stores and online. Victoria's Secret boasts an extensive selection of products for women of all sizes, shapes, and ages.

The company's annual fashion show showcases the latest styles from its clothing and accessories line.

They offer an excellent return policy for shoppers unhappy with their purchase. In addition to offering free shipping on all orders over $50 (excluding taxes), customers can also return their items for a full refund within 30 days of purchase as long as they are in original condition with all tags attached. It’s customers right to return damaged products.
Return Policy At Victoria Secret

Return Policy For Shopping Online

Victoria's Secret offers a 30-day return policy on all of its products. If you're unsatisfied with your purchase, return it within 30 days from the date of receipt for a refund or exchange.

You can return items for whatever reason, even if you've worn or washed them. To ensure that you don't run into any issues with returns or exchanges, please be sure to check the following double:

You must return it in its original packaging and with all tags attached.

You can exchange an item for one of the same price or greater value. Still, you will be responsible for paying the price difference and any shipping fees associated with returning it and reordering a new item.

You must have a receipt or packing slip to receive your refund. Suppose you do not have either of these things. In that case, you can still get your money back by bringing in proof of purchase (such as an online order confirmation email) or another form of identification that shows proof of purchase (such as a credit card statement).

Return Policy For Store Purchase

Victoria's Secret has a very generous return policy. Customers can return their purchase within 30 days of the purchase date for an exchange or refund. They can also return purchases made with a gift card for a refund. However, this is only valid if the purchase is made within 14 days of the gift card's activation.

Returned items must be in new condition with tags attached and in the original packaging. Items must not be worn or used so they can sell it again to other customers. If you need help determining whether an item is in new condition, we recommend trying it at home before returning it.

It takes 3 to 5 business days to confirm your product return.

Return Policy For Store Purchase

Return Policy During Holiday Season

During the holiday season, Victorirel="nofollow noopener" a's Secret has a special return policy. It is to help you avoid any surprises after your purchase, which applies to all sales during the holiday season.

If you bought an item online and no longer want it or received an incorrect order, you can return it for a full refund within 30 days of purchase. There are some restrictions on what items must be returned within 30 days. If 30 days have passed since your purchase and you still want to return an item.

Do you know what the return policy is in the international market?

Click here to read the International market return policy

How To Return a Product?

The process of returning a product at Victoria's Secret is easy. All you need to do is return the item to the store and explain why you're returning it. They will then refund your money or exchange your purchase for an alternate item.

If you're returning an item because it's defective, they will replace it with one that works properly. If the reason for your return is that you don't like an item, or if there's nothing wrong with it but you want to exchange it for another option, they'll process your request in exchange for store credit or cash.

It's very easy for online purchases. You can return or exchange any item purchased online through the company's website by following these steps:

1. Head to the Returns page on Victoria's Secret website and enter your order number. If you need this information, you can find it in the confirmation email sent to you after your purchase.

2. Select "Return Online Orders" from the menu, follow the prompts to enter your details, and choose a return reason. If you need to exchange an item, select "Return & Exchange" instead of "Return."

3. Choose which items you want to return, add them to your cart, and enter your billing address before checkout.

4. Once your order has shipped, check out your email inbox for an email confirmation with a tracking number that will allow you to track when it arrives at its destination (usually within two business days). You can also get updates about your return or exchange via text message if you provide us with your mobile phone number at checkout.


Return Policy FAQs

Can I Return My Items?

Yes, you can. You have 30 days to return any item you have purchased online or in-store. It includes items that are not damaged, defective, or missing parts.

The only exceptions are underwear and hosiery, which do not qualify for returns due to health and safety reasons.

What If I Want To Exchange My Item Instead Of Returning It?

Contact customer service within 30 days of your purchase date, and they'll send you instructions on how to do so.

Do I Need a Receipt For a Return?

They only accept returns with a receipt if you purchased an item using a gift card. For all other purchases, including items purchased with a credit card or debit card, receipts are not required for returns. However, if you have a receipt, it is helpful as we may need to use it as proof of purchase on some products.


Victoria's Secret has a pretty standard return policy for online shopping. If you're unhappy with your purchase, you can return it within 30 days of delivery and get a full refund. The only thing that might delay the process is if the customer has worn or damaged the product.