How will they get their money back in cash or credit? If the store has a clear return policy, here are arguments about whether or not an item is returnable.

Old Navy Return Policy - A Customer-Oriented Approach

They want you to be happy with your buying, but if you are not, let them know, and they will either send you the item again or give you a full refund. In-store exchanges and returns are always free.

However, online orders are returned with a prepaid postage label to save on shipping costs. You may return or exchange an item bought at Old Navy within 30 days of delivery. You have 30 days from the day your Old Navy purchase is sent to them to return or replace your item. You may see all the specifics of their return policy in this article.
Old Navy Return Policy

What Is The Eligibility Of The Product To Get Returned?

No modifications or alterations have been made to the items in any way. Everything must be in this condition to be approved. Products marked as a final sale cannot be returned or refunded. You may always return or replace a faulty or damaged item.

How Do You Obtain A Return On The Purchase?

The authentic credit card required for the transaction or the shipment confirmation email is required as evidence of purchase when requesting a refund.

How Do You Obtain A Return On The Purchase

Receiving Item As A Gift - Still A Refund?

If you return a gift with the original receipt, you will get a refund with a gift card. If you send back a present without the original invoice, you'll get a refund with a gift voucher for the same amount.

Returning Online Items To The Store?

Yes, they are accepted but not for products sold by third-party sellers, those marked as to return by mail only, and those acquired via Shopify, Instagram, or Facebook.

Is It Possible To Return Or Replace A Product From One Brand To A Shop Specializing In A Different Brand?

Returns and exchanges are only processed in locations selling the brand as the original purchase. One cannot, for instance, return a purchase to the Old Navy location.

Where Do Your Rewards Go?

The amount of money given as a reward for returning an item. If you return items bought with Reward Points, this amount will be turned into Reward Points and added to your Old Navy account over the next two billing cycles.

If you do not use your account or if your account is canceled, the monetary value (Reward Points) given to the returned item will not be refunded or credited. Your return is subject to the Return/Exchange Policy of the store from whom you made your purchase. There may also be some other criteria.

To Return Products Via Mail

  • List items and make addresses.
  • To get started with your return, use our easy-to-use online returns system to make and print a UPS label.
  • Get your package ready to go.
  • Items should be returned safely, preferably still in their original packaging, and you should include the packing slip generated accordingly during the return process.
  • Before putting your shipping label on the package, ensure you can't see any other labels or addresses.
  • Once the package is ready, you can drop it at any UPS location.

Bringing Back Merchandise To A Store For An Exchange Or Refund

Returns for online purchases from Old Navy are made at any physical location. If you purchase from Gap online, you may return it to any Gap shop but not Old Navy. Online purchases cannot be returned to the Outlet locations. You can't return it to the Banana Republic Factory shop if you purchased from the Banana Republic online. Make sure you:

  • Get in touch with a local retail outlet.
  • Delivered items must be returned with either the original credit card used to make the transaction OR the shipment confirmation email (on a mobile device).
  • Make your return request known to a store employee.
  • Don't forget to inform the cashier whether the item being returned was a gift.
  • Contact your local shop or us directly if you have more questions about the in-store return policy.

What About Third-Party Sellers?

Old Navy does not accept in-store returns. Third-party items, not final sale, are returned by mail to the vendor if they do not satisfy the buyer. To initiate a return online, access the appropriate returns portal and proceed as directed.

What About Returning A Gift?

Suppose you get an item that is either too small or the wrong color. They will assist you if you want to return it or exchange it for a different item. Using the prepaid return postage label makes exchanging or returning a gift completely free.

Gift cards are valid at Old Navy, both physically and digitally. A gift card's value is refunded to the credit card or other payment method originally used for the transaction if the card is returned.

Returning Gap Products At Old Navy

Gap's 30-day return policy is unchanged; for online purchases, the clock begins ticking on the day the item ships. Items purchased on final sale are not returnable or exchanged, nor can any item that has been used or washed.

However, if a consumer purchase on the Gap website, they can't send the item back to the company using the old Navy's mail system; instead, they must bring the products back to a Gap shop.

Are Original Receipts Necessary At All Times?

Are Original Receipts Necessary At All Times

A return to the OldNavy does not need the presentation of original receipts. It's simple for consumers to make returns even if they misplace their original receipts. An Old Navy employee needs a credit or debit card number to access the customer's order or item data.

They may refund credit card purchases without a receipt. If you can't prove the purchase, you'll get store credit for the item's current price. The employees will tell you to go pound sand if you attempt to return a non-returnable item without a receipt.

How To Return Multiple Brands To Old Navy?

Old Navy sells many name-brand items, but some might not work together. If a customer wants to return items from more than a single brand, they must wrap all of the items from each brand securely and put them in the same box. The original packaging is preferred.


The process for making returns to Old Navy is simple and fairly efficient. They are constantly concerned about the well-being of their clients. Therefore, if you have any issues with your purchased product, you can get an exchange or get your money back in full.

However, several unique circumstances are covered in this article, and you may need to consider them.